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1. |
Can I host any
domain name that I own with
Rembrandt Enterprises?
Absolutely! Your hosted domain name
does not have to be only a .com, .net or .org. name, you can host any
valid domain name with us!
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2. |
Can I order
(register) a domain name when I order my web
hosting?
Yes or you can Register a new
domain name yourself, before ordering your web hosting. Or you may ask
us and we can register the name you want for you. Domain names are $25 per
year.
Your domain name will be
renewable every year for the same low rate of only
$25.
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3. |
How do I
transfer my existing site to Rembrandt Enterprises?
First
you should order your hosting to be setup, then you can transfer your
domain name to your account at Rembrandt Enterprises by simply modifying the DNS info
on your domain name record. To do this, you must access your domain name
record through the registrar where you registered your domain name. Once
you access your domain name record, you need to modify the DNS info to
reflect Rembrandt Enterprises's DNS. You will receive the correct DNS info in your
"Hosting Setup" email, sent to you when you complete your web hosting
order.
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4. |
Can I park and
point other domain names to my website at
Rembrandt Enterprises?
Sure. We call it Park-n-Point.
Some say URL forwarding. For now, domain park-n-pointing will need to be
ordered by phone at 805-521-1347. Each park-n-point is $1.50 per
month.
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5. |
Can I point a
domain name to a site somewhere else?
No, we do
not allow parking and pointing a domain name to another site off our
servers. Your best bet is to simply host the site on our servers first,
then you can point to it.
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6. |
Can I have
Subdomains like special.domain.com?
Certainly.
Another great feature included with your hosting plan. You will need to
setup your own Subdomains through your Control
Panel.
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7. |
Can I change
the Domain Name I am currently hosting?
Yes you
can. It is somewhat involved and requires our technician to change all
instances of the current name on the server. Therefore, we will charge a
nominal $15 service fee to make the changes. To change your hosted Domain
Name, click on Tech Support button at the top of our site and provide us
the current hosted domain name and the new domain name that will replace
it. Please make sure to spell the domain name correctly. We will charge
your account $15 and make the change. All you'll need to do is update the
nameservers for the new domain name to the same nameservers you are using
for the current domain name.
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8. |
Do I get a
dedicated IP Address with my domain hosting
account?
Absolutely! Just another great feature
you get with our incredibly low priced hosting plans. Only a small
percentage of web hosts will assign you your own IP Address and many of
them won't even tell you if they don't!
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9. |
What kind of
content is allowed & NOT allowed on my
Website?
We do not allow any pornographic
content on our server, including but not limited to nude photographs,
explicit language, or sexual fiction. If an existing customer publishes
pornographic images, we may issue a warning and/or suspend your
account.
Let's make this easy to understand: No site
that promotes porn or nudity will be allowed on our servers, this includes
BANNERS, CLICKER SITES, EDITORIALS, STORIES, NUDE PHOTOGRAPHS, EXPLICIT
LANGUAGE, SEXUAL FICTION, OR ANYTHING THAT WE DEEM INAPPROPRIATE FOR OUR
SERVERS.
If a customer publishes pornographic images,
we will remove the site from our server without prior notice and all
monies paid will be forfeited.
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10. |
Do you have a
control panel?
You bet we do. All hosting plans
come with an industry leading Control Panel. This Control Panel is a
powerful administration feature of your hosting account. You will make
changes and add features to your account through the Control Panel. Please
see the instructions in your "Hosting Setup" email for accessing your
control panel.
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11. |
Do you give me
Telnet Access?
Yes. Telnet is not automatically
turned on when your account is setup. You will only need to submit our
technical support form and ask for your telnet to be turned on. Please
don't ask us to enable telnet if you don't know what it's for or how to
use it. We currently do not provide info for telnet. Telnet would only be
needed for certain tasks and should not be enabled unless you absolutely
need it.
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12. |
Do you offer a
Shopping Cart with my hosting?
Yes we do!
Simply access your Shopping Cart through your Control Panel. The
instructions for using the Shopping Cart will be found in the Shopping
Cart program itself.
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13. |
What are
FrontPage Extensions used for?
FrontPage
Extensions are only required for those webmasters who utilize Microsoft's
FrontPage web authoring software. If you use Microsoft FrontPage to design
your website, then chances are you will need to have the Extensions
installed. Please be aware that we do not necessarily recommend using
FrontPage or the Extensions and can only provide very limited support for
their use.
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14. |
How can I get
FrontPage Extensions installed on my
Website?
If you did not already request
FrontPage Extensions when you ordered, then you can request that we add
them to your domain account for you. Please be aware that we do not
necessarily recommend using FrontPage or the Extensions and can only
provide very limited support for their use.
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15. |
Do you have NT
web hosting?
No. At this time we do not offer
NT web hosting. We may be adding NT servers in the future and will post
any information regarding NT when we do.
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16. |
Do you provide
MySQL Database capability?
Yes! All web hosting
plans have MySQL Database capability.
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17. |
Can I submit my
site to Search Engines?
You sure can! There is
a handy little tool in your Control Panel that will allow you to submit
your site to several of the major search engines.
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18. |
Can I check my
email using a Browser?
Yes. Not only can you
download your mail to any email program on your pc, but you can check your
mail through a web based interface inside of your Control Panel. You can
access your Control Panel through a web browser anywhere and check your
mail. Even mail that you have read in your control panel can still be
downloaded to your pc! Another feature not found with most other web
hosts!
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19. |
How can I get
my Username and Password again?
You will need
to submit our tech support form and request it. Be sure to enter the email
address used when you ordered. We can only provide info to the email on
the order form.
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20. |
What payment
terms do you offer?
We only offer payment by credit card. The credit card used
when you order hosting will be charged on the same day of every month for
your
hosting dues. It is important that keep it updated, if you are issued
a new or renewed card that you want to be used for your monthly payments.
You may click on this link to update your information... https://3kserver.com/~rembrand/secure/billing_form.htm.
We DO NOT
send monthly invoices, only
receipts or notification that your payment has been declined and your info
needs to be updated.
If your hosting payment is declined, we will
notify you by email. You will have 10 days to update your credit card info
and make payment. If we cannot successfully run your web hosting payment
within 10 days of your due date, your hosting account will be cancelled
and removed from the system. If you are having problems, it is your
responsibility to contact us and inform us of your intentions before your
account is removed.
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21. |
Does Rembrandt Enterprises
offer a resellers program?
We offer one of the
best web hosting reseller programs online. Reselling our hosting plans to
your customers is a great way to build a solid monthly
income.
For more information about our great reseller
program, Click
Here!
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22. |
Do you offer a
web design service?
Of course we don't. Please go back to the above menu and
click on Web Design.
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23. |
What is the
path to sendmail?
The path to sendmail on our
servers is: /usr/sbin/sendmail
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24. |
What is the
path to Perl?
The path to Perl on our servers
is: #!/usr/bin/perl
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25. |
What is the
path to my cgi-bin?
The path to your cgi-bin on
our servers is:
/home/"yourusername"/public_html/cgi-bin
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26. |
What are my
email settings?
You can find the settings to
setup your email account in the "Account Setup" email that is sent to you
when your hosting account is activated. You will find other useful and
important information in your "Account Setup" email.
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27. |
How does my
master (catch-all) email account work?
Your
master email account is capable of receiving any and all mail sent to your
domain.
Example: mail sent to anything@yourdomain.com will
download through your master email account. Therefore, it is not necessary
to setup additional pop3 email accounts to receive all your email. You can
setup your email account in your email program for as many email addresses
that you plan to use. Simply use the same email settings, including
username and password for each address you setup and want to send email
using.
The only reason you would need to setup
additional pop3 accounts would be to use an email address independent from
the master account and download mail to that address, independent from the
master account. For example, an additional pop3 box would be needed for a
person in your billing department to be able to download and send mail
using an address of billing@yourdomain.com and be
totally independent from the master account.
If you must use an independent pop3 email
account in this fashion, you may setup additional pop3 email accounts from
within your Control Panel.
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How do I CANCEL my web
hosting account?
You MUST fill out the Cancellation
Form for us to verify and process your request.
This also provides us with a proper record of your cancel request.
so we can confirm.
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We will be
adding more questions here, so be sure to check
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